Return Policy

Thank you for shopping with LiftMaster USA. We stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you're not completely happy with your order, please review our policy below to understand how to proceed with returns and refunds.

How to Return an Item

To initiate a return, please follow the steps below:

• Your item must be in its original, unused condition unless there is a manufacturer defect.

• Returns must be requested within 30 calendar days from the date of purchase.

• We strongly recommend contacting our support team at support@liftmasterusa.shop or call 1-971-299-7973.

• Incorrect orders due to customer error may be subject to a restocking fee and shipping charges.

• We can assist in troubleshooting via phone, but our support is based on field experience and does not guarantee an accurate diagnosis.

To return your item:

1. Contact us at support@liftmasterusa.shop or call 1-971-299-7973 to request a Return Goods Authorization (RGA) number and return instructions.

2. Include a signed letter stating the reason for your return and attach your original receipt or proof of purchase.

3. Ship the product in its original packaging to the address provided by our support team.

Restocking Fee

All non-defective returns are subject to a 20% restocking fee, which will be deducted from your refund.

Note: Original shipping and handling charges are non-refundable.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a credit will be issued to your original method of payment. Please allow several business days for the refund to appear, depending on your financial institution.

Return Shipping Responsibility

Unless the return is due to a manufacturer defect or our error, you are responsible for covering the return shipping costs. If you receive a refund, the cost of return shipping may be deducted from your total refund amount.

Backordered Items

If part of your order is backordered, we will ship the available items first and send the remaining items once back in stock — at no additional shipping cost to you.

Shipping Policy

Turnaround Time

We strive to process and ship most orders within 48–72 hours, Monday through Friday (8:00 AM – 2:00 PM). Orders placed after hours, on weekends, or during holidays may require additional time.

Carriers

Orders are shipped via UPS, FedEx Ground, or Seafit.us depending on package weight, size, and destination.

Tracking

If a tracking number is available from the carrier, we will email you the tracking details once your item has shipped.

Shipping Costs

Shipping charges are calculated based on the weight and destination of your order. These costs will be clearly displayed before checkout, allowing you to review your total order amount including shipping.

Note: UPS no longer guarantees shipping timelines for any service other than UPS Next Day Air. We are unable to offer refunds for delayed shipments unless this specific service was used.

Contact Us

If you have any questions about our Return & Refund Policy, please don’t hesitate to contact our customer service team:

• Email: support@liftmasterusa.shop

• Phone: 1-971-299-7973